Frequently Asked Questions (FAQ's)
Welcome to the Frequently Asked Questions (FAQ's) section of Luca Italian Leather. Below, we’ve answered the most common questions to ensure you have a smooth and confident shopping experience.
Where is Luca Italian Leather located?
We are based in St. Petersburg, Florida, United States.
Address: 100 2nd Avenue NE, St. Petersburg, Florida 33701, United States
Do you have a physical store?
No. We are an online-only store based in the U.S. All orders are fulfilled from our Florida location with the same attention to quality and detail.
What products do you sell?
We specialize in premium men’s leather goods, including:
- Leather dress shoes
- Casual leather footwear
- Handcrafted leather belts
All products are made from high-quality, genuine leather selected for durability, comfort, and timeless style.
What are your shipping details?
- Order cut-off time: 6:00 PM EST
- Handling time: 1–3 business days
- Transit time: 4–5 business days
- Total estimated delivery time: 5–8 business days across the United States.
- Shipping cost: Flat rate of $8 USD
- Tracking: You’ll receive a tracking number via email once your order ships
- We currently ship within the United States only.
How can I track my order?
Once your order is shipped, we’ll email you a tracking number and a link to track it. You can also visit our Track your order page. If you don't receive the tracking email, contact us at support@lucaitalianleather.com.
What is your return policy?
We accept returns for both defective and non-defective products. Exchanges are also accepted, provided the items are in brand-new condition.
Return conditions:
- Item must be new, unused, and in original packaging
- Return window 30 days from delivery
- Return method By mail only
- Return label Customer’s responsibility
- No restocking fees there is no cost for returns
- Refunds processed within 7 business days after we receive and inspect the item
How do I return an item?
Email support@lucaitalianleather.com with your order number and reason for return. We’ll reply with step-by-step return instructions. After inspection, we’ll issue a refund within 7 business days.
Do you offer exchanges?
Yes, we accept exchanges for any reason, including size, style, or defect. Items must be in brand-new condition. To start an exchange, email us at support@lucaitalianleather.com and we’ll guide you through the process.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, notify us within 24 hours of delivery. We’ll offer a free replacement or a full refund after verifying the issue.
Can I cancel my order?
Orders can be canceled within 12 hours of placement if they haven’t been processed or shipped. To cancel, email us at support@lucaitalianleather.com with your order number.
Once shipped, the order cannot be canceled, but you may return it once received.
What payment methods do you accept?
We accept all major payment options, including:
- Visa, Mastercard, American Express, JCB, Diners Club, Discover, UnionPay, Elo.
- All transactions are processed securely through PCI-compliant gateways.
Is shopping on your website secure?
Yes. Our website is SSL-encrypted and all payments are processed through secure systems. We take your privacy and security seriously.
Do you offer gift wrapping or custom packaging?
At this time, we do not offer gift wrapping. However, all items are neatly and securely packaged for a professional presentation.
Will you restock sold-out items?
Yes. We regularly restock popular styles. To stay updated, sign up for our newsletter or contact us about specific items.
Still have a question?
We’re here to help.
Business Hours: 9:00 AM to 6:00 PM (Monday to Friday)
Phone Number: +1 (406) 559-9744
Support Email: support@lucaitalianleather.com